Cancellation Policy

We do our best to keep coaching flexible and fair. This policy covers both individual session cancellations and full membership cancellations.

Individual session cancellations

• More than 12 hours before your session: cancel or reschedule at no charge. Your session credit is returned to your balance automatically.
• Within 12 hours of your session (late cancellation):the session credit is forfeited and not returned. The time slot has already been reserved for you.
• No-show: if you do not attend a confirmed session and do not cancel in advance, the credit is forfeited.

Julian may waive the late-cancellation charge in genuine emergencies (illness, family emergency, weather) at his sole discretion. Contact him directly by phone or through the portal as soon as you know.

Rescheduling

Rescheduling more than 12 hours in advance does not consume an additional credit. Rescheduling within the 12-hour window is treated as a late cancellation plus a new booking.

Membership cancellation

• You may cancel your membership at any time from the member portal, or by contacting Julian.
• Cancellations take effect at the end of your current paid billing cycle. You retain access to sessions, programs, and the portal until that end date.
• No further charges will be made after your cancellation takes effect.
• Unused credits at the end of the cycle expire and are not refundable or transferable.

Immediate cancellation

Immediate cancellation with a prorated refund is considered on a case-by-case basis for verified hardship, injury, or relocation. Requests should be sent to Julian in writing.

Cancellation by Level Up Fit

We may cancel a membership for non-payment, repeated no-shows, breach of the Terms of Service, or abusive conduct. In cases of cancellation for cause, no refund is owed.

Questions

Contact Julian at (248) 328-5963 or [hello@levelupfit.pro — confirm].